Privacy

Draft — plain-English summary; the full policy will be published before launch

Who we are

Careloom is home-care software built in Donegal, Ireland, founded and run by Dean. For anything in this policy, you can reach Dean directly at dean@careloom.ie or on 086 405 6645.

What we collect on this website

If you request the HIQA readiness checklist we collect your email address, and use it to send you the checklist and a monthly plain-English update on the Act. Unsubscribe at any time. If you book a walkthrough, you give your name, email and a few details about your agency so the call is useful. No marketing lists you didn't ask for, no selling data, ever.

Care data in the product

Client and carer data your agency puts into Careloom is hosted in the EU, isolated per agency, with every change logged and attributable. Your agency is the data controller; Careloom is the processor. Full export is one click and always free. See the security page for details.

Who processes data on our behalf

Two services handle data submitted through this website. MailerLite (EU) stores the email addresses given for the HIQA readiness checklist and sends the checklist and the monthly update. Calendly handles walkthrough bookings and the details you enter when booking. Both act only on our instructions, and neither receives care data from the product.

Your rights

Under GDPR you can ask what we hold about you, have it corrected or deleted, and complain to the Data Protection Commission. Email dean@careloom.ie and it will be handled personally, usually within a few days.