Terms of service

The short version: one monthly price with everything in it, first month free, cancel any time in one click, your data always yours to export, and a twelve-month wind-down guarantee in writing. The rest of this page is the same deal in the words a contract needs.

The agreement

These terms are a contract between Careloom Limited, a company registered in Ireland (CRO no. 822185, "Careloom"), and the home-care agency that subscribes — not with individual carers or family members, who use Careloom under their agency's subscription. The person who creates the agency's account accepts these terms on the agency's behalf and confirms they're entitled to do so; Careloom records which version was accepted, when, and by whom. The privacy policy and the Data Processing Agreement form part of these terms — and on anything about personal data, the Data Processing Agreement wins.

The service

Careloom is a monthly subscription that brings rotas, care records, invoicing and HIQA compliance into one platform for home-care agencies in Ireland. Everything is included in one price — no modules, no setup fee, and improvements ship to every agency as they land. We provide the service with reasonable skill and care and work to keep it available around the clock, but no online service can promise zero interruptions; where maintenance needs downtime we schedule it outside care hours and tell you first. Support is at support@careloom.ie.

One honest boundary: Careloom records, organises and evidences care — it does not decide it. Clinical and care judgements, staffing decisions, and the agency's own duties to HIQA, the HSE and its clients remain the agency's. The platform is built to make meeting those duties easier and provable, not to assume them.

Accounts and acceptable use

The agency keeps its account information accurate, and its people keep their sign-in credentials to themselves — logins are personal, because the audit trail that protects everyone depends on knowing who did what. The agency is responsible for the people it invites in and for removing access when someone leaves. Don't use Careloom for anything unlawful, don't probe or test its security without written permission, and don't resell access to it. And one practical rule that protects your clients: keep client names and care details out of support emails — refer to records in the app instead, so health data stays inside the protections built for it.

Billing

€10 per active carer per month, from €149 (up to 15 active carers is €149 flat; 51+ agree a rate directly). An active carer is a member of your team with a carer role who worked in the billing period — administrators and managers are never billed. Card details are taken up front through Stripe, our payment provider; nothing is charged until day 31, so your first month is free. Your first invoice arrives on day 31, for the tier that matches how many carers actually worked, and each renewal bills the carer count as it stands on that day. Prices are in euro; no VAT is charged today, and if that ever changes we'll tell you before it appears on an invoice.

Protect yourself from invoice fraud: Careloom invoices and receipts are issued only through Stripe, and our bank or payment details will never change by email. Any message claiming otherwise is fraudulent — don't pay it, and tell us at support@careloom.ie.

If a payment fails we'll contact you and retry — care doesn't stop for a card glitch, and neither does your access. If the account stays unpaid after honest notice, we may suspend access until it's settled; your data is never deleted for non-payment, and export remains available throughout.

Cancelling

Cancel any time in one click — no notice period, no lock-in, no exit fee. Cancel before day 31 and you pay nothing at all. After cancelling, your subscription runs to the end of the period you've paid for; export is one click and free before, during and after. Once the account closes, your data is deleted or returned as the Data Processing Agreement provides — except what the law requires anyone to keep, and backups, which age out on their rolling schedule.

Your data

Your data stays yours. The agency is the controller of the care records it keeps in Careloom; Careloom is the processor, acting only on the agency's instructions under the Data Processing Agreement — which covers security measures, sub-processors, breach notification, and deletion or return when you leave. One-click full export is always free. The design detail — EU hosting, per-agency isolation enforced by the database, append-only audit trails, logged access to every health record — is on the security page and in the privacy policy.

The wind-down guarantee

If Careloom were ever to close, you have this in writing: twelve months' notice and wind-down support — your data, free export, and time to migrate in good order. No agency that trusted Careloom with its records will ever be stranded by a shutdown notice.

Liability

Nothing in these terms excludes what Irish law says can't be excluded — including liability for death or personal injury caused by negligence, or for fraud. Beyond that: neither of us is liable to the other for indirect or consequential loss (lost profits, lost business, loss of goodwill), and Careloom's total liability under this agreement is capped at the amount the agency paid for the service in the twelve months before the event giving rise to the claim. Careloom is not liable for failures caused by things outside its reasonable control, or for how the agency and its staff use the records they keep. Data-protection responsibilities are allocated by the Data Processing Agreement, which takes precedence on that subject.

Changes to these terms

When Careloom changes materially, these terms may need to change with it. We'll email the agency's administrators at least 30 days before a material change takes effect, post the new version here with a new effective date, and record which version each agency has accepted. If you don't agree with a change, cancel before it takes effect — there's no notice period and no penalty, and your export is free. Continuing to use Careloom after the effective date means the new terms apply.

Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute — though if something's wrong, talk to us first: most problems are fixable in a phone call. This version is 2026-08-10. Questions to hello@careloom.ie.